What IVR stands for is interactive voice response. Using DTMF tones and voice recognition, a computer-operated phone system uses a keypad to allow callers to interact. Basically, an IVR system plays a pre-recorded voice that prompts respondents to press numbers on their mobile keypad to choose an option.
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How does the IVR Number System Work?
Your website provides a phone number for your business. A customer contacts you on that number.
The input of certain numbers via their keypad results in receiving a greeting with a pre-recorded message. Once the desired IVR is dialed by the customer, the data is retrieved, and the caller is given the required information.
Features of IVR Service
24×7 Customer Support
With recorded messages, customers are offered continuous support 24×7, and their queries are resolved instantly.
Live Panel
Agents can conveniently track live calls and view real-time call logs and statistics in the live call dashboard.
Multi-level IVR
With brilliantly-designed call flows, multiple levels of IVR can be created and configured separately.
Intelligent Call Routing
By intelligently routing calls, long queues can be avoided because each caller is routed to the right department & agent.
Instant Notifications
If you miss a customer call, you lose an opportunity to solve their problem. You can keep track of every missed call with real-time SMS and email notifications.
Benefits of IVR Solution
Intuitive IVR
With an Interactive Voice Response System, your customers can get what they want faster.
Personalized Connect
The Interactive Voice Response Number System allows enterprises to create a platform with diverse regional languages & dialects.
Customer Database
Enterprises can build their databases organically with Interactive Voice Response Solution. All information is stored.
Represent Your Brand
When interacting with an Interactive Voice Response System, an enterprise can effectively blend in its brand image.
Recording Calls with Real-time Reports
Recordings and call logs are maintained by each customer and the status of the call (connected/not connected/missed).
A Professional Persona
An enterprise can serve its customers professionally with an Interactive Voice Response System.
Multi-Language Support
They may choose the language they are comfortable with while deviating from the options.
Increase Agent Efficiency
By handling call transfers systematically, IVR makes agents more productive. It can also monitor calls.
Feedback Collection
Interactive Voice Response Systems make it easier to collect surveys and opinion polls. In addition, the agents can communicate with each other.
Business advantages of IVR Service provider
- More lead generation
With IVR, customers’ requirements can be easily prioritized, ensuring more leads and customer satisfaction.
- Automate customer care
Customers can self-serve, which eliminates the need for agents to provide assistance to customers.
- Reduce operational costs
By replacing customer service agents who answer customer calls and direct them to appropriate agents, the IVR system reduces the organization’s operational costs.
- Manage large call volumes
In a multi-level IVR, multiple customers’ queries can be resolved simultaneously as peak hour call loads are handled.
Here are the top 4 IVR solutions providers in India according to our assessment:
- Knowlarity IVR Solutions
Knowlarity provides the best cloud IVR System for your business which is an automated call management solution. Their technology lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It works on DTMF input entered by the customer. With IVR, interact with callers & route calls to agents when required. They are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI, and messaging through our smart platform.
- Ozonetel Cloud IVR Solutions
CloudAgent-lite is a virtual business phone system that provides your business with all the business productivity tools mandatory for any business to operate professionally and efficiently with IVRs and cloud telephony systems.
- MyOperator IVR Solutions
MyOperator is a cloud-based business phone system providing solutions like virtual phone numbers (toll-free/non-tollfree), IVR, call management features like call tracking, call recording, live call transfer, callers’ database, virtual receptionist, and more.
- Ameyo’s Cloud IVR Solutions
Ameyo’s Contact Center Software helps improve first call resolution and reduces agents’ idle time significantly, thereby boosting overall productivity. In addition, Ameyo endows with CX-rich solutions which are easy to access & agent-friendly yet affordable.
